Here are ten achievement topics employers like to see in an applicant. Each has an example of the achievement and you can use this as a guide to developing your own.
Saving money or reducing costs
Initiated and implemented the recycling of spare parts, resulting in a cost saving of Rs 20,000 per annum.
Taking on extra responsibility
Successfully undertook the additional duty of coordinating travel arrangements for the Managing Director during periods of annual leave.
Introducing a new system or process
Initiated, developed and administered an induction program to ensure new employees were familiar with the workplace.
Improving an existing system or process
Replaced the paper-based stationery ordering system with an emailed spreadsheet, which resulted in less order errors.
Exceeding targets or objectives
Exceeded the annual sales target by 10% in the first year and by 15% in the second year.
Exceeding customer expectations
Received three written commendations from customers for excellent customer service, friendliness and product knowledge.
Solving problems
Successfully recovered critical information from the network file-server after it had been infected with a virus.
Generating income
Designed and created promotional flyers with discount vouchers, resulting in 10% increase in sales during the month.
Improving employee moral
Suggested and organised a social committee to arrange after work social activities for all employees, allowing employees to get to know each other in a relaxed atmosphere.
Developing staff
Successfully managed a poor performing employee into a competent employee through counseling and the introduction of key performance indicators.
To add these into your resume, clearly describe what you did, what the result was and why it made things better. Use numbers, dollar figures and percentages as much as possible - they are easier to understand. And remember, what you did is not as important as the improvement you have made to your workplace.
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